Difficulties of Credit Card transaction- inkjet Canada, toner Canada, inkjet US, toner US

1) In some occasions, "a transaction approved" message appear before any credit card information was collected. (Happens when the customer double click the  button to submit information before all the information transmitted) It is a system error, please re-enter you order. We apologize for the inconvenience.

2) To protect our customers and prevent credit card fraud, cardholder address and/or extra cardholder information are required to verify the transaction is legitimate. And we will ship the products to cardholder address for orders over CAD$300 or US$200.

3) Customers using old version internet browser may not be compatible with the credit card information collection page. If you experience any difficulties, please contact our customer service e-mail sales@blue-plume.com.

4) For international customers outside Canada and the US, credit card transaction may not be available. Please contact sales@blue-plume.com for more detail.

Cartridge Help and tips.

What is Remanufactured/Recycled Inkjet cartridge?
A remanufactured cartridge or called Recycled cartridge (usually for HP and Lexmark inkjet cartridges) is a previously used inkjet cartridge reconditioned  and refilled w/ quality ink to make it reusable. Quality recycling procedure will drain and flush the cartridge w/ cleaning fluid and check the print head to make sure it is in good condition, then print tested before re-packing the cartridge. The reasons to remanufactured or recycled the cartridges, especially for HP and Lexmark cartridges are the economic reason and environment issue. Because these cartridges are usually with built in print head and the print head is under the protection of the international law of copyright, no compatible cartridges are legally available. In addition, because these cartridges are strictly price control by the original manufacturer, the OEM cartridges are relatively more expensive. Certainly, recycling inkjet cartridges also help to reducing garbage and save the month Earth resources.

What is remanufactured/Recycled Toner cartridge?                                                  For toner cartridge (any brand), remanufactured cartridge means cartridge is dissembled and replaced some worn out parts (i.e. drum), refilled with quality toner powder and test printed.

What is compatible cartridge?                                                                                    Compatible cartridge is a product manufactured by third parties other than Original Equipment Manufacturer (OEM). OEMs are brand name companies such as Brother, Canon, Epson, HP, Lexmark, Xerox, etc. The compatible product are fully functioned as OEM cartridges. The major different is the price, it can save up to 80% in using compatible cartridges as a replacement of OEM cartridges. For some compatible cartridges, the color may has a slightly different from the OEM.

Would the use of compatible or remanufactured cartridges void the printer warranty?                                                                                                              Under US laws, Magnusson-Moss Warranty Federal Commission Improvement Act (Subparagraph C, section 101),  it is prohibited the manufacturer to void the warranty if the user use compatible and remanufactured cartridge. Canadian customer are also protect under the section 77 of Canadian Competition Act.

Tips for inkjet cartridge

1) Do not dry out your inkjet cartridges.  Dried out inkjet cartridge will not be able to refill or remanufacture and will cause the print head clogged whatever it is come with the cartridge or with the printer. If you place a inkjet cartridge in your printer, it would be a good practice to print some color and black print out at least once in 2-3 weeks. If the cartridge is already dried out, do not use it to print, it will damage the print head with heat.  

2) It would be a good practice to use cleaning cartridge , if available, to "wash the print head in between changing the inkjet cartridges. Even you are using OEM cartridges, it would keep your printer health to use cleaning cartridge to clean the print head.

3) In some occasions clogged inkjet cartridges with built-in print head could be unblocked the print head by placing the print head part of the cartridge in warm water for 3-4 minutes. It could dissolve the dried ink.

4) Some of the HP OEMs cartridges models are not in full tank, usually ending with "D" in the code, these cartridges have less ink and lower price are good for user print not very often. However, these cartridges are in full tank when they are recycled.

Tips for toner cartridges

1) When your printer has a signal saying the toner is low, it is still possible to print for a little while, take the toner cartridge our and shake it horizontally and then put it back. It may help to print a while.

2) Some toner cartridges are available in high yield model, which can provide 30% to 100% more output. It would save even more if using remanufactured high yield toner cartridges.

3) Toner cartridges can store up to 2 yrs in normal room temperature without any problem.

IF YOU NEED ANY HELP IN FINDING PRODUCTS NOT LISTED IN THE SITE OR ANY TECHNICAL PRINTER RELATED PROBLEMS, PLEASE CONTACT US THRU E-MAIL info@blue-plume.com, WE WILL TRY OUR BEST TO HELP.