1. Free shipping for Canadian orders over CAD$60, or for US order over US$40. All free shipping orders must be prepaid orders i.e. credit card orders.

2. Free shipping orders will be shipped by Canada Post Parcel service /Expedited Service for inkjet, toner, refill kits, fax ribbon orders within Canada or USPS First Class mail/Priority Mail/ UPS Ground services for Inkjet, toner, refill kits, fax ribbon order in the US. Other shipping methods requested by customer will be charged accordingly to the customer.

3. For orders under CAD$60 or US$40, flat rate shipping will be charged.         a) For Canada Orders under CAD$60,a CAD$7.00 shipping fee will be charged.    

b) For US orders under US$40, a US$6.50 shipping fee will be charged. 

c) For customers located in Vancouver, Burnaby, Richmond, New Westminster, West Vancouver and North Vancouver of British Columbia, Canada, please call 604-908-2880 to order, we will provide free delivery for orders under CAD$60.

4. For most Canada and US inkjet, toner, refill kit and fax ribbon orders, products are shipped within 24-48 hours of receipt of your order and payment except holidays, and if the product is in stock.

5. Please allow 2-7 working days for order delivery, depending on location. 

6. Blue Plume will try the very best to deliver every order in a reasonable time, however, Blue Plume is not responsible or being liable for any shipping problems, delays other inactions which are beyond the control of Blue Plume.

ABOUT WARRANTY, RETURNS & REFUNDS

1. Warranty for Remanufactured or Compatible Cartridges/Toners
All Remanufactured or compatible inkjet cartridges or toner cartridges are covered by a 90-Day Warranty. Warranty only applies to the item or items themselves, and does not apply to repairs, cleaning, or other expenses incurred.

2. 100% Satisfaction Guarantee                                                           If you are not satisfied with any of our products by any reason, just return to us and we will give money back to you. We will provide FULL REFUND or REPLACEMENT as your request WITHIN 30 DAYS of PURCHASE. Restocking Charge may apply if over the 30 days of purchase. Please contact us thru support@blue-plume.com first before returning unsatisfied products to make sure we will issue refund or replacement to the right customer.

3. Return of Defective Remanufactured or Compatible Cartridges/Toner Defective Cartridges/Toners may not be returned if the item is more than 75% of the content used, or customer improper use of the item resulted in damage i.e. forcing the cartridge into a wrong printer. All defective returns must be received within the 90-day warranty period.                                  

4. Procedure for returning products                                                     By returning defective or unsatisfied  products, please send us an e-mail at support@blue-plume.com with your order number on your invoice and reason(s) for returns. We will reply in 24-48 hrs. Only returns with authorized RMA Number will be issued refund or replacement.

5. Refunds                                                                                          If the customer is eligible for refund, Blue Plume will issue credit back thru credit card or company cheque in 14 days. We reserve the right to apply restocking charge (15% of the total amount) and/or refund processing charge (3% of the total amount) for wrong items ordered by the customers. 

ABOUT SECURITY & PRIVACY

1. BLUE PLUME Shopping site is a secure on-line shopping site and all credit card information submitted to Blue Plume eStore is encrypted using industry-standard Secure Sockets Layer (SSL) technology. With SSL, only the authorized persons from Blue Plume can read your valuable credit card information as well as your personal information.

2. Blue Plume does not store any credit card information or disclose any personal information to other company or individual.

3. Please click here for  Detailed Blue Plume Privacy Policy Statement

OUR TERMS & CONDITION

1.  Order Acceptance-                                                                                               The electronic receipt customer received is an automated confirmation for your order, it does not indicate the approval of your order  with us, we reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason.

2.    Payment Acceptance                                                                                         For all credit card payments, approval from financial institutions is required, and we reserve the right to make further verification of the cardholder information. We are not liable if the financial institution refuse to honor the credit card for any reason. For check payment, we reserve the right to pre-approve the amount of the order, pre-arrange the payment date and/or specify payment terms. We reserve the right to charge the customer for any dishonor check resulted penalty from financial institution.  

3.    Product Availability                                                                                                 Blue Plume can not guarantee the products availability and reserves the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

4.    Taxation
All Canadian customers will be charged 6% GST. Maritime customers will be charged 14% HST as it is a combined provincial and GST tax, and British Columbia customers will be charged 7% PST + 6% GST. US customers will not be charged taxes.
 

By using this Site, and/or placing an order with us, you are indicating your acceptance of the terms and conditions as above (the "Shipping and Policies"). All the terms and conditions shall supplement any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us. We reserve the right to make changes to this Site and these terms and conditions (Shipping and Policies) at any time.